12B Upholstery Terms of Business
At 12B Upholstery we aim to provide quality upholstery and excellent customer service
By making a payment (whether as a deposit or in full) via bank transfer, online or in person, you are entering into a Contract of Sale under English Law, and thus agreeing to the Terms & Conditions below:
Payment Details
A non-refundable payment may be required for 12B Upholstery to accept an order. The balance is due in full prior to collection of finished work. Payment must be by bank transfer to the bank details shown on our invoice. We are unable to accept cash, cheque or card payments. 12B Upholstery does not hold your payment details on record. Orders must be confirmed by email and invoices are required to be paid in full upon receipt
Fulfilment of order
We endeavour to deliver all services and items forming part of this contract at the specified time, providing that the materials required to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of any supply issues or other factors, such as illness or equipment failure, which might affect delivery times
Additional work
Additional work, which may not have been apparent at the time of estimate, will be advised to the client upon discovery and a course of action agreed. This includes (but is not limited to) frame repairs and other issues which are hidden by the fabric
Amendments/Changes made by the client
Any amendments/changes made by the client must be confirmed by email to info@12bupholstery.co.uk, acknowledged and agreed. Amendments may impact on delivery dates and costs. Any change to delivery date or cost will be confirmed in writing and agreed between both parties before continuing with the work
Fabrics
Existing fabric that is removed will be discarded and destroyed. If the client wishes to have any old material returned to them, they must provide written confirmation upon ordering work
12B Upholstery does our best to advise customers on suitable fabrics, whether supplied by us or not
The client is advised that pattern matching is not always possible due to the nature, shape, style or positioning of an item. The client should advise 12B Upholstery in writing prior to commencing work if specific pattern matching is required, so that this can be discussed and agreed. The client should note that fabrics can behave unexpectedly, and the manufacturing process can cause issues that affect the positioning of patterns/prints/repeats
Fabric supplied by 12B Upholstery
Should there be any faults with fabric supplied by 12B Upholstery - such as flaws or shortage in length - we will rectify/remedy the issue with the manufacturer directly. Where necessary we will inform the client
Fabric supplied by the client
12B Upholstery can take no responsibility for fabric supplied by the client. Therefore, fabric supplied by the client is at their own risk, and shortages, faults or flaws in fabric supplied by the client are the client’s responsibility. 12B Upholstery reserves the right to refuse to work with certain fabrics and to apply a surcharge for handling materials not supplied by us
Additionally, there may be a further charge if the fabric is supplied in pieces, instead of one continuous roll
The client must ensure their fabric is suitable for the intended item and complies with the necessary fire regulations
The Furniture & Furnishing (FIRE) & (SAFETY) Regulations 1988
All new fillings and cover fabrics supplied by 12B Upholstery and applied to furniture manufactured after 1st January 1950 must comply with the Furniture & Furnishings (FIRE) & (SAFETY) Regulations 1988. Furniture manufactured prior to 1950 falls outside of the scope with regards to fillings and covers. Any work requested by the client that does not comply with these regulations will not be undertaken. As part of the regulations, a compliance label will be attached where appropriate, usually to the underside of the finished item
Delivery
Collection and delivery services are not provided, unless specifically advised. Arrangements are to be made by the client to take place at agreed times. Acceptance of finished goods assumes that the client is happy with the work
Aftercare
12B Upholstery is not responsible for the present or future behaviour of treatments/fabric/trims, such as wear and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property. A copy of the fabric’s technical specification can be provided to the client upon request, confirming the manufacturers recommended cleaning instructions
The client should note that cleaning products will cause damage to the fabric. Do not use any cleaning products on the fabric. Likewise, do not steam clean fabric, as it can cause shrinkage
Data Protection
12B Upholstery will never share your details with any third party, other than that required to fulfil your order - for example, courier for delivery purposes
Cancellation
Due to the nature of bespoke work, in the case of cancellations, the client may be liable for the full quotation price
Non-payment
Any invoices that are overdue will be subject to a 10% interest charge per month. There is no facility to store pieces and we reserve the right to dispose of any work not collected within three months of completion
Estimates
Estimates are valid for 3 months
Customer Satisfaction
It is our determined aim at 12B Upholstery to provide the client with quality upholstery services and customer service. We strive for absolute customer satisfaction
Should the client have an issue they should send an email to info@12bupholstery.co.uk within seven days of receiving the item, advising of their issue and providing photos where required. Any complaints or concerns will be treated as a priority and dealt with swiftly.
Where complaints are received after the seven day period any required work may be subject to charge
Corrections
Any corrections that the client wishes to make, that is not the fault of 12B Upholstery, will be charged accordingly
12B Upholstery will not be held responsible for charges from other companies, that the client has asked to make corrections
Insurance Claims
Where work is undertaken in relation to an insurance claim, 12B Upholstery accepts this work on the clear understanding that the client named on the estimate will be liable for the full payment. In exceptional circumstances, where the insurers wish to settle the account directly with 12B Upholstery, the payment is to be made in full prior to work commencing and with a written agreement between all 3 parties
Imagery/Photographs
Images/photos may be taken of the client’s items and shared on social media sites. Images may also be used on 12B Upholstery’s website to showcase the variety and quality of work produced, and may also be used by the photographer. If the client does not wish for their items to be photographed they must advise 12B Upholstery in writing prior to work commencing